Policies

*some policies have changed during the pandemic, email for more info

Cancellation Policy

We understand that occasionally you may need to make changes or reschedule your services. We appreciate 24 hours notice whenever possible; less than 24 hour notice may be subject to cancellation fees of 50% of the appointment value prior to rebooking and up to 100% of the missed appointment value for less than 3 hours notice, no show or no call occurrences. This helps us to ensure that our time spent at the salon is as productive as possible; including, being able to accommodate last minute requests!

*any fees incurred are non-refundable

Color and Chemical Service Policy

We require a valid credit card to be placed on file for all color or chemical services scheduled to exceed 3 hours or $250. Please make any necessary cancellations 24 hours prior to your appointment start time in order to avoid cancellation fees of 50% of the estimated value of services scheduled/quoted. In the event of a no show/ no call, we may also require an additional 50% deposit prior to rebooking. This policy is to ensure that large appointment slots are properly utilized so that we can accommodate clients that are waiting to get in. Thank you so much for your understanding.

*any fees incurred are non-refundable

* Please allow for time to use the restroom and make coffee prior to scheduled appointment time to ensure that we keep the day on schedule for all patrons. Also, we request that cell phones not be answered, except in the case of emergency, as a matter of respect to our technicians.

Children

Although we all love children, the salon is a place for potential harm to them. We request that other accommodations are made for all children not getting services rendered during visits to the salon. There are numerous products within the salon that can cause illness, burns and cuts and we would like to avoid any unnecessary issues as well as keeping a tranquil environment for all clients. Thank you!